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Terms of Service & Privacy Policy

Last Updated: August 2026

Welcome to Love & Level Up Co. By using this website, subscribing to our communications, or booking a session, you agree to the following Terms of Service and Privacy Policy. Please read them carefully.

Part 1: Terms & Conditions

1. Scope of Services & The Love & Level Up Method

Love & Level Up Co., founded by Janelle Love, NBC-HWC, provides Nationally Board Certified Health & Wellness Coaching and intuitive card readings using the Love & Level Up Method™.

  • Wellness Coaching: Focuses on client-led goal setting, lifestyle guidance, nervous system support, intuitive perspective, and personal growth. Coaching is a collaborative partnership designed to provide structure, perspective, and grounded accountability as a sounding board to align your inner mindset with outer actions.

  • Intuitive Card Readings: Offer perspective, self-reflection, and energetic insight.

  • Client Ownership & Readiness: Real transformation requires active engagement. You acknowledge that readiness means a willingness to show up, do the work between sessions, and get comfortable with being uncomfortable.

2. Disclaimer & Scope of Practice

Coaching and intuitive card readings are designed for self-development, personal growth, and educational purposes only.

  • Not Medical or Psychological Advice: Services provided by Love & Level Up Co. are non-clinical and are not a substitute for professional medical advice, mental health therapy, psychotherapy, counseling, diagnosis, psychiatric treatment, legal advice, or financial planning.

  • Client Responsibility: You remain fully responsible for your own physical health, mental well-being, decisions, choices, and actions. Coach serves as a guide and sounding board, but does not guarantee specific individual outcomes, as final results depend entirely on your personal execution, consistency, and commitment. If you are experiencing a medical emergency or mental health crisis, please consult a licensed healthcare professional immediately.

3. Bookings, Intake & Membership Policies

All sessions, packages, memberships, and card readings are scheduled through our online booking system (Acuity Scheduling).

  • Mandatory Intake: All coaching sessions require the completion of an online intake form during the Acuity booking process prior to completing payment.

  • New Client Membership Prerequisite: All monthly membership packages require completion of an initial 60-minute New Client Level Up Session prior to enrollment to ensure mutual fit, establish energetic alignment, and ensure you feel safe and supported.

  • 3-Month Recommended Commitment: Consistent growth requires continuous effort over time. We strongly recommend a 3-month commitment to build genuine momentum and anchor sustainable growth. While this timeframe is recommended rather than legally required, clients who opt out early or do not commit to this timeframe assume full personal responsibility for any limited or unfinished results.

  • Monthly Session Expiration (Use-It-or-Lose-It): Monthly memberships include 4 sessions per 30-day billing cycle. To protect your momentum, all 4 sessions must be used within that current 30-day billing cycle. Unused sessions do not roll over to subsequent months.

  • Recurring Subscriptions: Monthly recurring memberships automatically renew and process every 30 days. You may cancel your subscription prior to your next billing date through your client portal or by emailing written notice.

4. Strict No Refund Policy

All sales are final. Payment is required in full prior to the delivery of services and immediately following completion of the booking intake form. We do not offer refunds, partial refunds, or returns on any completed sessions, unused session balances, or cancelled subscription packages under any circumstances.

5. Rescheduling, Cancellations & Transfers

  • Rescheduling Policy: If you need to change your session time, we require at least 24 hours' notice prior to your scheduled start time via your confirmation email link to reschedule free of charge.

  • Late Cancellations & No-Shows: Appointments rescheduled or modified with less than 24 hours' notice, or missed entirely (defined as failing to join within 10 minutes of the start time), will be forfeited without a refund or credit.

  • Transfers: Booked sessions and purchased packages are non-transferable to other individuals.

6. Pricing & Fee Adjustments

  • Rate Changes: Prices for all services, packages, single sessions, and memberships offered by Love & Level Up Co. are subject to change at any time without prior notice for future purchases.

  • Active Single Bookings: Any price adjustments will not affect single sessions or packages that have already been purchased prior to the date of the rate change.

  • Memberships & Recurring Billing: For ongoing monthly memberships, clients will be provided with at least 30 days’ written notice via email prior to any changes in recurring membership fees taking effect, allowing time to review or cancel the membership prior to the next billing cycle.

7. Code of Conduct, Suitability & Termination of Services

  • Respectful Environment: We maintain a strictly safe, uplifting, and respectful atmosphere. Intoxication, aggressive or abusive language, persistent hostility, or volatile behavior will result in the immediate termination of the live session and potential cancellation of the coaching relationship.

  • Right to Terminate: Love & Level Up Co. reserves the right to suspend or terminate services, cancel remaining sessions, or refuse service at any time if a client violates conduct standards, or if it is determined in our professional judgment that coaching is no longer a suitable or beneficial fit (e.g., client requires clinical mental health care outside our scope).

  • Financial Terms Upon Termination: Termination resulting from misconduct, volatile behavior, or contract violation is completely non-refundable, and remaining sessions will be forfeited. If termination occurs because a client's needs exceed the non-clinical scope of coaching, external professional referrals may be provided, and any unused session balance for future unrendered services may be refunded or prorated at our sole discretion.

Part 2: Privacy Policy

1. Information We Collect

We respect your personal privacy and only collect information necessary to deliver our services, including:

  • Personal Identifiers: Your name, email address, and phone number when you fill out a form, complete an intake, or subscribe to our newsletter.

  • Booking, Intake & Session Data: Information submitted via Acuity intake forms, assessment results (such as the Wheel of Wellness), and booking details required to schedule and host your sessions.

  • Payment Data: Information required to process payments safely via our secure third-party processors (Acuity Scheduling, Stripe, PayPal). We never store full credit card details on our servers.

  • Technical Data: Basic website analytics (cookies, IP addresses) used strictly to improve user experience on our site.

2. How Your Information Is Used

Your information is used solely to:Process bookings, manage subscriptions, send appointment reminders, and host virtual sessions.Deliver requested services (coaching and card readings) and maintain confidential client records.Send occasional newsletter updates, insights, or special offers (you may opt out at any time).

3. Data Protection & Confidentiality

  • Confidentiality: What is shared during coaching sessions, intake forms, and card readings remains strictly confidential.

  • Exceptions to Confidentiality: Confidentiality does not apply in rare circumstances where disclosure is mandated by law, under court order, or where there is an imminent risk of unlawful harm to you or others.

  • No Data Selling: We do not sell, trade, or rent your personal information to third parties.

  • Third-Party Service Providers: We only share necessary data with trusted third-party tools essential to operating our business (e.g., booking schedulers, video conferencing tools, email processors, payment gateways).

4. Your Rights & Age Requirement

  • Age Limit: Our website and services are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal data from minors.

  • Your Rights: You have the right to request access to the personal data we hold about you, request corrections, or unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or contacting us directly.

Contact Us

If you have any questions regarding these Terms or our Privacy Policy, please contact us at:

Love & Level Up Co.

Email: janelle@loveandlevelup.com

Website:www.loveandlevelup.com