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LOVE & LEVEL UP CO. — TERMS OF SERVICE & PRIVACY POLICY

Last Updated: October 2026

Welcome to Love & Level Up Co. By using this website, subscribing to our communications, or booking a session through Acuity, you agree to the following Terms of Service and Privacy Policy. Please read them carefully.

PART 1: TERMS & CONDITIONS

1. Scope of Services & The Love & Level Up Method™

Love & Level Up Co., founded by Janelle Love, NBC-HWC, provides Nationally Board Certified Health & Wellness Coaching and intuitive card readings using The Love & Level Up Method™.

  • Wellness Coaching: Focuses on client-led goal setting, nervous system regulation, lifestyle guidance, and personal growth across the 8 dimensions of the Wheel of Wellbeing. Coaching is a collaborative partnership designed to provide structure, perspective, and grounded accountability as a sounding board to align your inner mindset with outer actions.

  • Intuitive Tarot & Card Guidance: Offers subconscious insight, perspective, self-reflection, and energetic clarity. Card readings do not predict set-in-stone fate.

  • Flexs Session Composition & Client Ownership: Session compositions are flexible ("flexs"), blending tarot and wellness coaching to meet your real-time needs. Real transformation requires active engagement and personal execution. You retain full ownership of your choices, actions, and life outcomes; specific results are not guaranteed.

2. Non-Clinical Disclaimer & Scope of Practice

Coaching and intuitive card readings are designed for self-development, personal growth, and educational purposes only.

  • Non-Clinical Services: Services are non-clinical and are not a substitute for professional medical advice, mental health therapy, psychotherapy, counseling, psychiatric diagnosis, legal advice, or financial planning. Coach does not diagnose or treat psychological conditions.

  • Client Responsibility: You remain fully responsible for your physical health, mental well-being, decisions, and actions. Consult a licensed professional for specialized medical, clinical, legal, or financial needs. If you are experiencing a mental health emergency, please contact a crisis hotline or local medical professional immediately.

3. Bookings, Intake & Membership Policies

All single sessions, packages, memberships, and card readings are scheduled through our online booking system (Acuity Scheduling).

  • Mandatory Intake: All sessions require completion of an intake form during checkout prior to payment.

  • New Client Membership Prerequisite: All recurring monthly memberships require completion of an initial 60-minute New Client Level Up Session prior to enrollment to establish energetic alignment, mutual fit, and baseline goals.

  • 3-Month Recommended Commitment: Sustainable growth and inner alignment take time. A minimum 3-month commitment is strongly recommended to build genuine momentum.

  • Monthly Session Expiration (No Roll-Overs): Memberships include a dedicated session count (2x or 4x per month, based on tier selected) per 30-day billing cycle. All sessions must be used within their active 30-day billing window; unused sessions do not roll over, transfer, or convert to credits.

  • Recurring Billing & Cancellations: Monthly memberships automatically renew every 30 days. You may cancel your subscription anytime prior to your next billing date through your Acuity client portal or by emailing written notice at least 48 hours in advance. Cancellation stops future recurring charges.

4. Strict No Refund Policy

All sales are final. Full payment is required upon booking. Refunds are not provided for completed sessions, unused session balances, or cancelled subscription tiers under any circumstances.

5. Rescheduling, Cancellations & Transfers

  • 24-Hour Rescheduling Window: Appointments may be rescheduled free of charge up to 24 hours prior to start time using the link in your confirmation email.

  • Late Cancellations & No-Shows: Appointments modified with less than 24 hours' notice, or missed entirely (defined as failing to join within 10 minutes of start time), are forfeited without refund or credit.

  • Non-Transferable: Booked sessions and membership codes are non-transferable to other individuals.

6. Pricing & Fee Adjustments

  • Rate Lock: Prices for active recurring memberships are locked for the duration of continuous subscription. Coach reserves the right to adjust recurring rates upon providing at least 30 days’ advance written notice prior to the next billing cycle.

  • Single Bookings: Individual session rates are locked at checkout. Future booking rates are subject to change without prior notice.

7. Code of Conduct & Termination

  • Respectful Environment: Sessions require mutual respect, safety, and openness. Intoxication, abusive language, or hostility will result in immediate termination of the live session without a refund.

  • Right to Terminate: Love & Level Up Co. reserves the right to suspend or terminate services if conduct standards are breached, or if client needs exceed non-clinical scope (e.g., requiring clinical therapy). Unused balances for unrendered future services may be prorated or refunded at Coach's sole discretion if termination is due to scope transition.

PART 2: PRIVACY POLICY

1. Information We Collect

We collect only the information necessary to deliver our services, including:

  • Personal Identifiers: Name, email address, and phone number provided during intake, booking, or newsletter subscription.

  • Booking & Intake Data: Information submitted via Acuity intake forms, assessment results (e.g., Wheel of Wellbeing), and scheduling details.

  • Payment Data: Transactions are processed securely via third-party processors (Acuity, Stripe, PayPal). Full credit card details are never stored on our servers.

  • Technical Data: Basic website analytics (cookies, browser data) used strictly to improve website performance.

2. Data Protection & Confidentiality

  • Strict Confidentiality: Session conversations, intake forms, and personal notes are held in strict confidence and are never shared without written consent.

  • Legal Exceptions: Confidentiality is maintained except where mandated by law, court order, or in circumstances involving imminent risk of harm to yourself or others.

  • No Selling of Data: We do not sell, trade, or rent personal data to third parties.

3. Age Requirement & Contact Info