LOVE & LEVEL UP CO. — COACHING SERVICES AGREEMENT

This Coaching Agreement (the "Agreement") is entered into by and between Love & Level Up Co. ("Coach") and the client ("Client").

By purchasing a session, selecting a membership package, completing the intake form, or checking the required agreement box upon booking through Acuity, Client agrees to the following terms and conditions:

1. Scope of Services & The Love & Level Up Method

  • The Coaching Partnership: Coaching is a collaborative, forward-focused partnership designed to help Client bridge the gap between where they are today and where they want to be. Using the Love & Level Up Method™, Coach provides structure, intuitive guidance, perspective, and grounded accountability as a sounding board to align Client's inner mindset with outer actions.

  • Intake Requirement: Client acknowledges that an intake form must be completed during the Acuity booking process prior to submitting payment.

  • Client Ownership & Readiness: Real transformation requires active engagement. Client acknowledges that readiness for coaching means a willingness to show up, do the work between sessions, and get comfortable with being uncomfortable.

  • Responsibility for Results: Coach serves as a guide and sounding board, but Client retains full ownership of their life, choices, and actions. Coach does not guarantee specific individual outcomes, as final results depend entirely on Client's personal execution, commitment, and time dedicated to the process.

2. Non-Clinical Disclaimer (Coaching vs. Therapy)

  • Client expressly acknowledges that coaching is not licensed mental health therapy, psychotherapy, counseling, medical treatment, legal advice, or financial planning.

  • Coach does not diagnose or treat mental health conditions, psychiatric disorders, or clinical trauma.

  • Coaching is an action-oriented process and is not a substitute for professional mental health therapy. If Client requires medical, psychological, legal, or financial expert care, Client agrees to seek services from a qualified, licensed professional.

3. Confidentiality & Data Privacy

  • Confidentiality: All personal information, session notes, assessments (including the Wheel of Wellness), and conversations shared between Client and Coach are held in strict confidence. Coach will not disclose Client details to any third party without prior written consent.

  • Exceptions to Confidentiality: Confidentiality does not apply in rare circumstances where disclosure is mandated by law, under court order, or where there is an imminent risk of unlawful harm to Client or others.

  • Data Handling: Personal data collected during booking or intake is managed securely in accordance with our Privacy Policy and is used solely to deliver and support coaching services.

4. Scheduling, Rescheduling & Cancellations

  • Rescheduling Policy: Client may reschedule an appointment free of charge up to 24 hours prior to the scheduled start time using the online booking link provided in their confirmation email.

  • Late Cancellations & No-Shows: Appointments cancelled or modified with less than 24 hours' notice, or missed entirely (defined as failing to join within 10 minutes of the start time), will be forfeited and will not be refunded or rescheduled.

5. Payments, Membership Policies & Refund Policy

  • All Sales Are Final: Payment is required in full prior to the delivery of services and immediately following completion of the booking intake form. Refunds are not provided for completed sessions, unused sessions, or cancelled subscription packages.

  • Pricing & Fee Adjustments: All session, package, and subscription prices are subject to change. Locked rates apply to individual bookings at checkout. For active monthly memberships, Coach reserves the right to adjust rates upon providing Client with at least 30 days’ advance written notice prior to their next billing cycle.

  • New Client Prerequisite: All monthly memberships require an initial 60-minute New Client Level Up Session first. This initial session ensures mutual fit, establishes energetic alignment, and ensures Client feels safe and supported prior to beginning an ongoing membership.

  • 3-Month Recommended Commitment: Leveling up takes consistent action over time. A minimum 3-month commitment is strongly recommended to build genuine momentum and anchor sustainable growth. While this 3-month timeline is not legally mandatory, Client explicitly acknowledges that skipping or shortening this timeline directly impacts their ability to achieve desired outcomes; Coach is not responsible for a lack of results if Client chooses not to maintain consistency.

  • Monthly Session Expiration Policy: To protect Client momentum, all monthly membership sessions must be used within the current 30-day billing cycle. Unused sessions do not roll over to subsequent months.

  • Recurring Billing: Payments automatically process every 30 days. Memberships can be managed or cancelled prior to the next billing cycle via written notice or client portal access.

6. Code of Conduct, Suitability & Termination of Services

  • Respectful Environment: Sessions require mutual respect, openness, and psychological safety. Intoxication, aggressive or abusive language, persistent hostility, or volatile behavior will result in the immediate termination of the live session and potential termination of the coaching relationship.

  • Coach's Right to Terminate: Coach reserves the right to immediately suspend or terminate coaching services if Client violates conduct standards, or if Coach determines in their professional judgment that coaching is no longer a suitable or beneficial fit for Client's needs.

  • Financial Terms Upon Termination: If services are terminated due to volatile behavior, harassment, or contract breach, all fees paid are non-refundable and remaining sessions are forfeited. If termination occurs because Client’s needs exceed the scope of non-clinical coaching (e.g., requires clinical therapy or specialized care), Coach may provide external professional referrals, and any unused session balance for future unrendered services may be refunded or prorated at Coach's sole discretion.

7. Limitation of Liability

Client agrees that Coach and Love & Level Up Co. shall not be held liable for any direct, indirect, incidental, or consequential decisions, actions, or outcomes resulting from coaching sessions, materials, or recommendations provided. Client assumes full personal responsibility for all decisions made during and after the coaching relationship.

8. Electronic Acknowledgment & Consent

By checking the required agreement box during the Acuity booking process, completing an intake form, or remitting payment for services, Client confirms that they are at least 18 years of age, have read and understood this Agreement, and agree to be legally bound by all terms outlined above.